NSE Indices Ltd. plays a leadership role in the Indian capital markets' ecosystem offering host of equity and debt indices. These indices provide a yardstick to gauge market sentiments in underlying index theme facilitating introduction of index-linked investment products. NSE Indices has developed robust and transparent mechanism for creation, calculation and maintenance of its indices.
At NSE Indices, reconstitution of all indices is carried out in a transparent and objective manner based on the guidelines prescribed in the index methodology document as published on the website. With increasing awareness about indices and interests in index-linked investment products, NSE Indices recognizes and acknowledges the responsibility of establishing sound index governance structure that it needs to consistently follow. To this endeavour, NSE Indices has successfully adopted IOSCO Principles for Financial Benchmarks since 2015.
To ensure that the indices are relevant and true representatives of the underlying themes, NSE Indices encourages its subscribers to provide feedback on all indices. Additionally, NSE Indices has put in place the grievances redressal mechanism as approved by its Board. Market participants having any grievances against company’s offerings, its people or any other related aspects are encouraged to reach out to us writing a formal email through 'Contact Us' section on our website by selecting a sub-category 'Grievance' or through an email to indices@nseids.co.in with subject line as 'Grievance'.
Grievances received through any of the above channels shall be reviewed by the reviewer(s) within NSE Indices. Reviewer(s) shall additionally escalate any grievance indicating incorrect calculations, fraudulent data usage, bribery, unethical practice of the employees, etc. to the Managing Director, NSE Indices.
Complainant may expect a formal response within 5 working days along with appropriate resolution as may be applicable. In case, complainant is not satisfied with the response may respond back to NSE Indices and his email shall be placed before the Managing Director for his consideration and appropriate resolution. The resolution provided by the Managing Director will be communicated to the complainant as closure to the reported grievance.